Policies & FAQ

I design and handcraft each piece in my home studio in Portland, Oregon using high quality glass beads, metals and stones. I adhere strictly to my policies, so please thoroughly read through them before purchasing my work. If you have any questions that aren't answered, please feel free to email me at info@stoneandskyjewelry.com.

Shipping Information

Ready to ship orders typically ship within 3 business days. Made to Order orders are shipped within 2-3 weeks. All orders are shipped USPS mail, which takes 3-5 business days to arrive within the U.S. and 1-8 weeks international depending on the destination. If you are concerned with an item arriving for a particular date, please email me and we can make sure you receive it when you need it. When your order ships, you will receive tracking information via email. 

I am not liable for items lost in the mail but I do put insurance on everything and will do my best to get you a refund or remake what has been lost if the shipping claim is approved.

Return Policy (if applicable)
If you are truly dissatisfied with your purchase or there was a mistake on my end, please contact me and we can discuss the best option. 

My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange. I do not do returns or exchanges based on wrong size or buyer's remorse. Please know your size and your budget before ordering my jewelry.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, I require a receipt or proof of purchase.

Jewelry Care

Handmade jewelry is artwork and should be treated as such to ensure its longevity.

Beadwork should be stored either flat or hung on some sort of jewelry display. Thread has a memory so if you store your beaded earrings poorly the thread can get a little wonky. If you hang them, they will straighten over time.

I also use several different types of metals in the items I create and for all pieces I recommend keeping them clean and dry and stored in a dry location, preferably in a jewelry bag or box.
To remove tarnish, simply use a polishing cloth (I prefer Sunshine brand). Avoid commercial jewelry cleaning solutions as these can be too harsh and can remove patinas or destroy more porous stones like turquoise, opal, malachite, and coral. Avoid contact with stones when using a polishing cloth.

If a piece gets dirty, clean with a soft toothbrush and a paste of baking soda and water, or warm soapy water. Avoid contact with stones.